Skip to main content

Quicklinks

  • Subscribe

APS Reform home

Main navigation

  • Home
  • Have your say
  • About APS Reform
  • News
  • Resources
  • Research
  • Minister
  • Contact us
  1. Home
  2. Report: Trust in Australian Regional Public Services
  3. Research design
  4. Quality assurance

Quality assurance

Trust in Australian Regional Public Services cover

Downloads

Attachment Size
Report: Trust in Australian Regional Public Services 3.54 MB

Menu

  • Prepared by
  • Acknowledgments
  • Executive Summary
  • Prologue
  • Introduction
  • Understanding and exploring trust in public service delivery
  • Research design
    • Component 1 : Rapid Review and community selection
    • Component 2 : Qualitative exploration of regional and remote Australian government service delivery
    • Component 3 : Co-production of research recommendations with key stakeholders
    • Quality assurance
    • Project timelines
  • Findings
  • The view from the top: Insights from APS thought leaders
  • Recommendations: “Citizens not customers – Keep it simple, say what you do and do what you say”
  • References
  • Appendix 1 – Rapid Review
  • Appendix 2 – Community sample
  • Appendix 3 – Off-Diagonal Approach
  • Appendix 4 – Focus group moderator’s guide and interview questions
  • Appendix 5 – Recruitment sample frame

This project has been approved by the University of Canberra Human Research Ethics Committee [1823].

Book traversal links for Quality assurance

  • ‹ Component 3 : Co-production of research recommendations with key stakeholders
  • Up
  • Project timelines ›

The APS Reform Office acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

Footer menu

  • Copyright and disclaimer
  • Privacy
  • Accessibility