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Report: Trust in Australian Regional Public Services
Appendix 1 – Rapid Review

Appendix 1 – Rapid Review

Trust in Australian Regional Public Services cover

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Prepared by
Acknowledgments
Executive Summary
Prologue
Introduction
Understanding and exploring trust in public service delivery
Research design
Findings
The view from the top: Insights from APS thought leaders
Recommendations: “Citizens not customers – Keep it simple, say what you do and do what you say”
References
Appendix 1 – Rapid Review
Appendix 2 – Community sample
Appendix 3 – Off-Diagonal Approach
Appendix 4 – Focus group moderator’s guide and interview questions
Appendix 5 – Recruitment sample frame

Executive Summary
Introduction
Defining and valuing trust
Supply and demand-side theories of trust
Public perceptions of the quality of the supply of public services in Australia
Managing public services in Australia
Indices for the qualitative analysis of public service production
In conclusion: conceptualising trust in the context of public service delivery
References
Figure descriptions

Book traversal links for Appendix 1 – Rapid Review

‹ References
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Executive Summary ›

The APS Reform Office acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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