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  1. Home
  2. Report: Trust in Australian Regional Public Services
  3. Introduction

Introduction

Trust in Australian Regional Public Services cover

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Report: Trust in Australian Regional Public Services 3.54 MB

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  • Prepared by
  • Acknowledgments
  • Executive Summary
  • Prologue
  • Introduction
    • Research context – the burning platform of distrust
    • The purpose of this report
    • Research design
    • The structure of the report
  • Understanding and exploring trust in public service delivery
  • Research design
  • Findings
  • The view from the top: Insights from APS thought leaders
  • Recommendations: “Citizens not customers – Keep it simple, say what you do and do what you say”
  • References
  • Appendix 1 – Rapid Review
  • Appendix 2 – Community sample
  • Appendix 3 – Off-Diagonal Approach
  • Appendix 4 – Focus group moderator’s guide and interview questions
  • Appendix 5 – Recruitment sample frame
  • Research context – the burning platform of distrust
  • The purpose of this report
  • Research design
  • The structure of the report

Book traversal links for Introduction

  • ‹ Prologue
  • Up
  • Research context – the burning platform of distrust ›

The APS Reform Office acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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