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  2. Report: Trust in Australian Regional Public Services
  3. Appendix 4 – Focus group moderator’s guide and interview questions

Appendix 4 – Focus group moderator’s guide and interview questions

Trust in Australian Regional Public Services cover

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Report: Trust in Australian Regional Public Services 3.54 MB

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  • Prepared by
  • Acknowledgments
  • Executive Summary
  • Prologue
  • Introduction
  • Understanding and exploring trust in public service delivery
  • Research design
  • Findings
  • The view from the top: Insights from APS thought leaders
  • Recommendations: “Citizens not customers – Keep it simple, say what you do and do what you say”
  • References
  • Appendix 1 – Rapid Review
  • Appendix 2 – Community sample
  • Appendix 3 – Off-Diagonal Approach
  • Appendix 4 – Focus group moderator’s guide and interview questions
    • Moderator’s guide for focus groups
    • Indicative interview questions
  • Appendix 5 – Recruitment sample frame
  • Moderator’s guide for focus groups
  • Indicative interview questions

Book traversal links for Appendix 4 – Focus group moderator’s guide and interview questions

  • ‹ Appendix 3 – Off-Diagonal Approach
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  • Moderator’s guide for focus groups ›

The APS Reform Office acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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