The following interview questions are indicative only. Each interview will be different depending on the experience of the interviewee. These questions have been developed following the literature review, initial key informant interviews and early focus group discussions.
- What is your role at [service provider/community group]?
- What is your experience with service delivery in regional and remote communities?
- What services do you believe are most important for citizens in regional and remote communities?
- From your experiences what are the key challenges for effective service delivery in regional and remote communities?
- What do you think would help to overcome these challenges and support effective service delivery in regional and remote communities?
- Recent surveys have shown that regional citizens trust Australian government service delivery less than urban citizens, why do you think this is the case?
- Given your experience, what would help to improve trust in service delivery agencies in regional and remote communities?
- Focus group participants have spoken about the need for improved information that is easy to access and understand. Do you think this would help, why/why not?
- Poor quality service from front-line staff (face to face and online) has been raised by focus group participants as a key contributor to reduced trust. How do you think [your service] can improve the client experience?
- There are concerns that regional citizens are not using the services available to them. Do you agree with this concern and if so, what could help to improve service uptake in regional Australia?
- In the interim Thoday report he recommends “seamless services and local solutions designed and delivered with states, territories and partners” – what would this look like here in [location]?
- If you could say one thing to the Australian government about how to improve trust in regional service delivery what would it be and why?
- Are there any other issues related to federal government service delivery that you would like to discuss as part of this study?