Adams, B. et al., (2000), “Trust in teams: A review of the literature”, Report to the Defence and Civil Institute of Environmental Medicine. Human systems Incorporated, Guelph, Ontario, Canada.
Alonso, S., Keane, J. and Merkel, W. (eds), (2011, The Future of Representative Democracy, Cambridge: CUP.
Badri, M., M. Al Khaili and R.L. Al Mansoori (2015), “Quality of service, expectation, satisfaction and trust in public institutions: The Abu Dhabi Citizen Satisfaction Survey”, Asian Journal of Political Science, Vol. 23, No. 3, pp. 420-47.
Boswell, Christina (2018), Manufacturing Political Trust. NY: CUP.
Bouckaert, G., & van de Walle, S. (2003), “Comparing measures of citizen trust and user satisfaction as indicators of “Good Governance”: Difficulties in linking trust and satisfaction indicators”. International Review of Administrative Sciences, 69 (3), 329–343.
Bovaird, T. (2007), “Beyond engagement and participation: User and community coproduction of public services”. Public Administration Review 67:846–60.
Carter, L. and Bélanger, F., 2005. The utilization of e‐government services: citizen trust, innovation and acceptance factors. Information systems journal, 15(1), pp.5-25.
Cho, Y. J., and J. W. Lee. 2011. “Perceived Trustworthiness of Supervisors, Employee Satisfaction and Cooperation.” Public Management Review 13 (7): 941–965. doi:10.1080/14719037.2011.589610.
Christensen, T. and P. Lægreid (2005), “Trust in government: The relative importance of service satisfaction, political factors, and demography”, Public Performance & Management Review, Vol. 28, No. 4, pp. 487–511.
Edwards, K., & Tanton, R. (2013). Validation of spatial microsimulation models. In R. Tanton & K. Edwards (Eds.), Spatial Microsimulation: A Reference Guide for Users (pp. 249–258). Springer.
Evans, M. and Stoker, G. (2016), ‘Political participation in Australia: Contingency in the behaviour and attitudes of citizens’, Australian Journal of Political Science, 51 (2), 272-287.
Evans, M., Stoker, G. and Halupka, M. (2016), "A Decade of Democratic Decline: How Australians Understand and Imagine Their Democracy", in Chris Aulich, (ed.) , From Abbott to Turnbull. A New Direction? Canberra: Echo Books, pp. 23–41.
Evans, M. and Halupka, M. (2017), Telstra Connected Government Survey: Delivering Digital Government:the Australian Public Scorecard, retrieved 18 May 2019 from: https://insight.telstra.com.au/deliveringdigitalgovernment.
Evans, M., Halupka, M. and Stoker, G. (2017), How Australians imagine their democracy: The “Power of Us”, Museum of Australian Democracy, Old Parliament House. Canberra: Institute for Governance and Policy Analysis (IGPA). Retrieved 18 May 2019 from: http://www.governanceinstitute.edu.au/research/publications/recent-reports
Fledderus, J. (2015), "Does User Co-Production of Public Service Delivery Increase Satisfaction and Trust? Evidence From a Vignette Experiment", International Journal of Public Administration, 38: 9, 642–653, DOI: 10.1080/01900692.2014.952825
Glaser, M. A., & Hildreth, B. W. (1999), "Service delivery satisfaction and willingness to pay taxes: Citizen recognition of local government performance". Public Productivity and Management Review, 23(1), 48–67.
Guerrero, A. (2011), Rebuilding trust in government via service delivery: The case of Medellin, Colombia. World Bank, Washington, DC, http://siteresources. worldbank. org/EXTGOVANTICORR/Resources/303, pp.5863–1289428746337.
Gyorffy, D. (2013), Institutional Trust and Economic Policy, Central European University Press.
Hetherington, M.J. and Husser, J.A. (2012), "How trust matters: The changing political relevance of political trust". American Journal of Political Science, 56(2), 312–325.
Hetherington, M. J. (1998), "The political relevance of political trust". The American Political Science Review 92: 791–808.
Hetherington, M. (2005), Why Political Trust Matters. Princeton: Princeton University Press.
Hibbing, J.R., and Theiss-Morse, E. (2002), Stealth democracy: American’s beliefs about how government should work. Cambridge University Press.
Jacobs, A. and S.J. Matthews (2011), ‘Why do Citizens Discount the Future? Public Opinion and the Timing of Policy Consequences’, British Journal of Political Science, 42 (4), 903–935.
Janssen, M., Rana, N.P., Slade, E.L. and Dwivedi, Y.K. (2018), Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling. Public Management Review, 20 (5), 647–671.
Kampen, J.K. et al. (2003), “Trust and satisfaction: A case study of the micro-performance”, Governing Networks, 319–26.
Keane, John. (2009), The Life and Death of Democracy, London, Simon & Schuster.
Kettl, D. (2017), Can Government Earn Our Trust? Cambridge: Polity Press.
Kim, S.K., Park, M.J. and Rho, J.J., (2017), "Does public service delivery through new channels promote citizen trust in government? The case of smart devices". Information Technology for Development, 1–21.
Lee, M.K. and Turban, E. (2001), "A trust model for consumer internet shopping". International Journal of electronic commerce, 6(1), 75–91.
Levi, M., & Stoker, L. (2000), "Political trust and trustworthiness". Annual Review of Political Science, 3, 475–507.
McKnight, D Harrison, Larry L. Cummings, and Norman L. Chervany (1998), "Initial trust formation in new organizational relationships". The Academy of Management Review 23: 473–90.
Margetts, H. (2011), “The Internet and Transparency.” The Political Quarterly 82 (4): 518–521. doi:10.1111/poqu.2011.82.issue-4.
Marien, S. and Hooghe, M. (2011), "Does political trust matter? An empirical investigation into the relation between political trust and support for law compliance". European Journal of Political Research, 50 (2), 267–291.
Martin, A. (2010), ‘Does Political Trust Matter?’, Australian Journal of Political Science, 45 (4), 705–712.
Miranti, R. and Evans, M. (2019), "Trust, sense of community, and civic engagement: Lessons from Australia". Journal of community psychology, 47(2), 254–271.
Murton, Fabrice, Lara Fleischer, Vincent Siegerink, Arnstein Aassve, Yann Algan, Romina Boarini, Santiago Gonzales, Zsuzsanna Lonti, Gianluca Grimalda, Rafael Hortala Vallve, Soonhee Kim, David Lee, Louis Putterman and Conal Smith (2018), ‘Trust and its determinants: Evidence from the Trustlab experiment’, OECD Statistics Working Papers, 2018/02, Paris : OECD Publishing..
Norris, Pippa (1999), A Virtuous Circle. NY: Cambridge University Press.
OECD (2009), Focus on Citizens: Public Engagement for Better Policy and Services, OECD Publishing, Paris, http://dx.doi.org/10.1787/9789264048874-en.
OECD (2017), Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust, OECD Public Governance Reviews, OECD Publishing, Paris, available on-line at: http://dx.doi.org/10.1787/9789264268920-en (retrieved 23 January 2019).
Park, H., and J. Blenkinsopp (2011), “The Role of Transparency and Trust in the Relationship between Corruption and Citizen Satisfaction.” International Review of Administrative Sciences 77 (2): 254–274. doi:10.1177/0020852311399230.
Regional Australia Institute (RAI) (2015), Delivering Better Government for the Regions. Regional Australian Institute Discussion Paper. November 2015. Accessed April 29 2019, http://www.regionalaustralia.org.au/wp-content/uploads/Delivering-Better-Government-to-the-Regions-FINAL-20151112.pdf
Rothstein, B. (2018), ‘Fighting Systemic Corruption: The Indirect Strategy’, Daedalus, 147, 3: 35-49.
Roufeil, L. and Battye, K. (2008), Effective regional, rural and remote family and relationships service delivery. Melbourne: Australian Institute of Family Studies.
Sims, H. (2001), Public confidence in government and government service delivery (p. 41). Ottawa, ON: Canadian Centre for Management Development.
Small Business Advisory Group Report (2019), Unlocking the Potential of Business.gov.au, Canberra, Department of Industry, Innovation and Science.
Stoker, G. (2017), Why Politics Matters: Making Democracy Work, London: Palgrave Macmillan.
Stoker, G., Evans, M., and Halupka, M. (2018a), Democracy 2025 Report No. 1. Trust and Democracy in Australia: democratic decline and renewal (2018), Canberra, MoAD. Accessed 16 May 2019 from: https://democracy2025.gov.au
Stoker, G., Evans, M., and Halupka, M. (2018b), Democracy 2025 Report No. 2. What lessons can we draw from international experience for bridging the trust divide? (2018), Canberra, MoAD. Accessed 16 May 2019 from: https://democracy2025.gov.au
Tanton, R., Dare, M., Brinkman, S., Corti, B.-G., Katz, I., Woolcock, G., & Goldfeld, S. (2016), Identifying Off-Diagonal Communities Using the Australian Early Development Census Results. Social Indicators Research.
Tanton, R., Vidyattama, Y., Nepal, B., & McNamara, J. (2011), "Small area estimation using a reweighting algorithm", Journal of the Royal Statistical Society: Series A (Statistics in Society), 174(4), 931–951.
Talbot, C. J., & Mossberger, K. (2006), “The effects of e-government on trust and confidence in government”. Public Administration Review, 66 (3), 354–369.
Tormey, S. (2015), The End of Representative Politics, Cambridge: Polity;
Torres, L., (2005), “Service charters: Reshaping trust in government—the case of Spain”. Public Administration Review, 65(6), pp.687-699.
Tyler, T.R. (2001), “The psychology of public dissatisfaction with government. In What is it about government that Americans dislike?” Ed. John R. Hibbing and Elizabeth Theiss-Morse, Cambridge, UK: Cambridge University Press, 227–42.
Tyler, T.R. (2006), Why people obey the law, Princeton University Press.
Tyler, T.R. and Trinkner, R. (2017), Why Children Follow Rules, Oxford: Oxford University Press.
Van de Walle, S., & Bouckaert, G. (2003). “Public service performance and trust in government: The problem of causality”. International Journal of Public Administration, 26(8–9), 891–913.
Van Ryzin, G.G. (2011), “Outcomes, process, and trust of civil servants”. Journal of Public Administration Research and Theory, 21(4), 745–760.
van Ryzin, G. G., D. Muzzio, S. Immerwahr., L. Gulick, and E. Martinez (2004), “Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City.” Public Administration Review 64 (3): 331–341.
van Ryzin, G. G. (2015), “Service quality, administrative process, and citizens’ evaluation of local government in the US”. Public Management Review, 15, 425–442.
Vigoda-Gadot, E. (2007), “Citizens’ Perceptions of Politics and Ethics in Public Administration: A Five-Year National Study of Their Relationship to Satisfaction with Services, Trust in Governance, and Voice Orientations.” Journal of Public Administration Research and Theory 17 (2): 285–305. doi:10.1093/jopart/muj018.
Wang, X. and Wan Wart, M. (2007), “When public participation in administration leads to trust: An empirical assessment of managers’ perceptions”, Public Administration Review, 67(2), 265–278.
Welch, E. W., Hinnant, C. C., & Moon, M. J. (2004), “Linking citizen satisfaction with e-government and trust in government”. Journal of Public Administration Research and Theory, 15(3), 371–391.
Winning Moves. (2017), Final Report: stakeholder research. Canberra, Commonwealth Department of Industry, Innovation and Science.
Innovation and Science.Yang, K., and L. G. Anguelov (2013), “Trustworthiness of Public Service.” In Public Administration Reform: Market Demand from Public Organizations, edited by Y. K. Dwivedi, M. A. Shareef, S. K. Pandey, and V. Kumar, 59–75. New York, NY: Routledge.
Yang, K. and M. Holzer (2006), “The performance-trust link: Implications for performance measurement”, Public Administration Review, Vol. 66, No. 1, 114–26.
Zoizner, A. (2018), “The Consequences of Strategic News Coverage for Democracy: A Meta-Analysis”. Communication Research. Retrieved 31 October 2018 from: https://doi.org/10.1177/0093650218808691.