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The Survey of Trust in Australian public services (the Survey) is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. The Survey offers a whole-of-Australian Public Service (APS) view of service experience, complementing existing work undertaken by APS agencies.
As part of the Government’s APS Reform plan, on 13 October 2022, Minister Gallagher announced increased transparency of survey results. Publication in 2022 delivered greater transparency of people’s views and experiences of public services, and those results have been updated for 2023.
Survey design and delivery
The design and delivery of the Survey is led by the Australian Public Service Commission, drawing significantly on expertise across the APS and within the academic community. The Commission thanks the Australian Bureau of Statistics for its advice and quality assuring the Survey and the results.
As of As of June 2024, more than 67,000 people, aged 18 years and over, have participated in the Survey. Between March 2019 and June 2021, eight survey waves, each surveying approximately 2,500-5,000 people, were conducted. Since July 2021, twelve additional waves of approximately 1,000 people each month have been conducted and analysed. Continued regular data collection has enabled creation of a reliable time series of data.
The design of the Survey ensures people reflect on their experiences with Australian public services (also known as Commonwealth, Federal or National public services) and not state, territory or local public services, or Government or policy.
Results show experiences of people living in Australia in the diverse range of services the APS delivers to support people. The support provided in these services range from when people are, for example, looking for work, having a baby, seeking financial support, or wanting further information about education or training.
Annual results
Results for the Survey are released on an annual basis.
2023-2024 results
The 2023-2024 annual report is based on the results from the 2023-24 and is available here.
2022-2023 results
The 2022-2023 annual report is based on the results from the 2022-23 and is available here.
2021-2022 results
The 2021-2022 annual report is based on the results from the 2021-22 and is available here.
2020-2021 results
The 2020-2021 results figures and tables provide the headline results of public satisfaction, trust and experiences with Australian public services from 2020-21.
2019-2020 results
The 2019-2020 results from the figures and tables provide the headline results of public satisfaction, trust and experiences with Australian public services from March 2019 to June 2020.