PM&C is committed to integrating the public voice into service delivery reform. Results generated provide guidance for evidence-based improvement to service delivery.
Already, the Survey has uncovered a number of opportunities including improving feedback, engaging with young people, understanding regional trust and exploring channels and service journeys.
Results however, do not equate to action.
The capacity to meet future challenges requires a whole-of-APS effort. Through collaboration and coordination the APS can respond to the needs of Australians in a tailored and effective way.