Section 3: Impact

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APS Reform is delivering benefits for the community and across the service

The APS Reform agenda is a transformational, system-level change agenda to ensure the public service, as a critical national asset, has the capabilities it needs to meet the challenges of the 21st century with integrity and fairness, and has people and business at the centre of solutions to serve government and improve the lives of the Australian community.

Public sector reforms that result in whole-of-service outcomes require an integrated and phased approach, from initiation and design to implementation and sustainability. The case studies at Appendix A demonstrate how APS Reform is generating positive outcomes for Australians. They show how initiatives are working together to build a solid foundation for lasting whole-of-service transformation and tangible benefits for Australian communities.