Resources
Access our publications for more information on APS Reform.
Communications materials for agencies
The APS Reform Office within the Department of the Prime Minister and Cabinet has developed these digital communication assets to help you communicate with staff about APS Reform across your agency and department.
Diversity and inclusion report 2022
The Australian Public Service Commission Diversity and Inclusion report details the findings of the research conducted into the diversity and inclusiveness of the Australian Public Service in 2021.
APS Hierarchy and Classification Review
The independent APS Hierarchy and Classification Review provides advice to the APS Commissioner on ways the APS can:
Serving Australia
Agencies across the APS are working together to design and build better services to meet the needs of Australians.
An introduction to Great Policy Advice
Working together as one APS
APS staff from around the country answer the question ‘What does working together in the APS mean to you?’ Their insights and stories are about working together, helping Australians and building a shared sense of purpose across the APS.
Working together as One APS
APS staff from around the country answer the question ‘What does working together in the APS mean to you?’ Their insights and stories are about working together, helping Australians and building a shared sense of purpose across the APS.
APS Academy
The APS Academy is a networked hub of learning and development excellence for the Australian Public Service (APS).
Citizen Experience Survey Methodological Report
Across the Australian Public Service (APS), various agencies conduct surveys to measure service delivery experience. These surveys deliver important insights into how Australians engage with individual services. These insights are used by agencies to improve service delivery.
2019-2020 Citizen Experience Results Summary
The following figures and tables provide the headline results of public satisfaction, trust and experiences with Australian public services from March 2019 to June 2020.
Open Letter to the Australian Public Service - July 2021
Dear colleagues We have passed the mid-point of the year, and COVID-19 continues to make its presence felt – causing significant disruption across the nation, and for many APS employees. Thank you for your ongoing flexibility and hard work during this period of extended uncertainty.
Open Letter to the Australian Public Service - March 2021
Dear colleagues I still remember when we turned the Childcare Subsidy IT system off overnight. My heart skipped a beat. It really brought home to me what we do each day impacts millions of lives. It focusses the mind – getting it right for individuals, families – that’s the core of our job’.